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Bognor PC Doctor Ltd
Terms & Conditions
Validated by West Sussex Trading Standards Autumn 2009
1. We reserve the right to refuse to return equipment if you fail to produce this receipt or other proof of ownership, or refuse to pay for work satisfactorily completed.
2. A minimum workbench fee (Diagnosis charges not included) of 20 applies to all jobs accepted, whether repairs are completed or not, Labour is charged at 39 per hour and we will only contact you if your labour is likely to exceed 3 hours or hardware replacements are likely to exceed 100, otherwise we will assume your acceptance for us to complete your repair.
3. A mileage fee of 2 per mile applies to all onsite jobs which are further than 4 miles from our workshop.
4. We only accept payment by Cash, debit or credit card (a 4% fee applies for credit cards & business debit cards). We do not accept ANY cheques.
5. All repairs are covered by our 7 day return to base guarantee. Which means if the same fault re-occurs within a short time period (normally 7 days) and you return your PC to us, we will happily reinvestigate the problem, crediting any previous labour charged towards the cost of reinvestigating the same problem. Where the reinvestigation charges exceed previous charges, we reserve the right to invoice the difference.
6. All parts supplied are covered by our 30 day warranty and thereafter the standard manufacturer’s warranty.
7. We will not be liable for any loss of data or the consequences of such a loss unless caused by our negligence; we therefore recommend that any data is adequately backed up prior to us commencing work on your equipment.
8. A “System reinstallation” only includes the following. 1. Complete erasure of hard disk drive, 2. Reinstallation of Windows operating system, 3. Installation of system hardware drivers (additional costs may be charged for sourcing drivers not supplied by customer).
4. Installation of system updates. 5. Installation of AVG FREE antivirus & updates. Any additional software or hardware installation such as scanners printers or broadband or training of same is not included in the reinstallation cost and any onsite visits to complete these or additional work will be fully chargeable at our usual rates.
9. We reserve the right to refuse to install software if we suspect that it is not legal or correctly licensed. We will be unable to install licensed software without a valid licence key. Your data may be copied and stored on our backup devices at times, and we reserve the right to contact relevant authorities should illegal files or activity be identified on your equipment.
10. Phone call and conversation may be recorded for training, legal or confirmation purposes.
11. Equipment not collected 14 days after job completion will incur a daily storage fee of 5 per day and after 30 days we will assume you no longer want your equipment back and will dispose of it accordingly. If we intend to dispose of your goods in this way you will be informed in writing beforehand. Any funds received will be used to recover our costs and any outstanding invoices owed by you, should there be any funds remaining, they will be refunded to you at the address provided on your equipment receipt.
These terms and conditions are subject to change at any time and without prior notice to you
and do not affect your statutory rights
Bognor PC Doctor Ltd is registered in England, number 05203008
Registered address 12 Blakemyle, Bognor Regis, PO21 3TN
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